Goods
Can the good be used by someone:
In a seated position?
Using one hand, with limited upper body strength, or limited fine motor skills?
With vision loss or low vision?
With hearing loss?
Can the product be used to meet a variety of needs?
Are support materials, such as manuals and training or service calls, available in accessible formats at no additional charge?
Does it work with common assistive technologies?
Services
Does the firm provide accessible customer service, as required under the Customer Service Standard?
Can the service provider accommodate the needs of people of all abilities? For example, if you are hiring someone to conduct research, do their surveys and interviews accommodate people with different types of disabilities?
Will the company use accessible signage, audio and/or print materials? For example, if you are hiring an event coordinator, will they use high contrast signage for the event?
Facilities
Can someone using a mobility aid, like a wheelchair or walker, get around the facility?
Are signs placed at an accessible height?
Does the facility have emergency procedures to assist people with disabilities?
Can someone with a disability use the facility as quickly and easily as a person without a disability?