Intake & Administrative Coordinator , Equity Diversity and Human Rights

Required Position

Full-Time Appointment

Responsibilities

Reporting to Director, Rights and Responsibilities, as the first point of contact with staff, faculty and students accessing services within the Equity, Diversity and Human Rights Office (EDHRO), the Coordinator must provide initial information and guidance regarding EDHROʼs services and assist with triaging of concerns. The Intake and Administrative Coordinator will provide order to ensure organizational effectiveness and efficiency, maintaining the EDHROʼs operational budget, compiling reports and statistics on the EDHROʼs case contacts and activities to support the EDHROʼs reporting to the Laurentian University community as well as under legislative reporting obligations, management of confidential case files, including maintenance of the bring‐forward system, and drafting confidential correspondence required by the complaint resolution processes. concerns. The Coordinator must work under deadlines in an environment with constantly changing priorities and must provide both effective support and high level of discretion in safeguarding the privacy and confidentiality of those accessing the EDHROʼs services.

 Case Intake

• Act as the first point of contact for individuals accessing the EDHRO regarding questions/concerns/complaints.
• A resource to the University community by providing information about EDHRO policies and services, determining the nature of the inquiry and its urgency, and when necessary, referring questions to the appropriate office or individual.
• Ensuring accurate and complete records are kept in a secure file repository.

FileManagement,ReportingandPreparingConfidentialCaseCorrespondence

• Receive and perform a preliminary review of incoming correspondence, triaging material by importance and knowledge of related time-lines, schedules, and urgency.
• Draft confidential correspondence relating to complaint resolution processes, including complaint summaries, notifications, and decision notices.
• Track and compile statistics on the EDHROʼs annual case contacts and activities in order to support the EDHROʼs reporting obligations under Laurentian University policies and related legislation.
• Management of confidential case files, including maintenance of bring-forward system and file master list.
• Communicate with and prepare documents as needed for external mediators and investigators

MaintenanceofOperatingBudget

• Track and maintain the EDHRO operational budget, including preparing purchase orders,
• paying/processing invoices, creating a payment tracker, saving receipts and credit card documents for reconciliation.
• Ensure invoices are appropriately processed and paid in a timely manner.

GeneralAdministrativeSupport

• Performing other duties as assigned.

 

 

Qualifications

 

• College diploma in a related field.
• Three (3) to Five (5) years of experience involving case management responsibilities.
• A Knowledge of key legislation including: Ontario Human Rights Code, Occupational Health and Safety Act,
• Accessibility for Ontarians with Disabilities Act.
• Ability to handle highly sensitive matters with integrity and confidentiality.
• Excellent organizational skills to prioritize workload in a fast-paced environment with changing deadlines and the need to respond quickly to urgent situations.
• Ability to work independently and take initiative, as well as perform effectively as a member of a team;
• High level of attention to detail.
• Exceptional interpersonal skills, including communicating with both internal and external stakeholders with a high degree of tact and professionalism.
• The ability to develop knowledge of other cultures, and skills to engage with those of other cultures or backgrounds is required.
• Sensitivity to and awareness of Indigenous and disability-related issues and their intersection(s) with other identities including race, gender, religion, sexual orientation, age, marital status, family status, etc.
• High proficiency in word processing and database software.
• Demonstrated problem solving skills and a self-starter.
• In depth knowledge of Microsoft Office Suite, Google Apps and experience working with integrated management information systems.
• Ability to work fluently (verbal and written) in both official languages, French and English, is required.

The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.

Laurentian University has adopted a formal Policy on Flexible Work Arrangements, which supports remote work plans based on operational considerations.  At Laurentian University, we recognize that work-life balance is essential for both personal well-being and professional success. Our policy offers employees some flexibility to better balance personal needs while maintaining effective service delivery.

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Applications will only be accepted through our online form.