Library Service Clerk , Library and Archives
Required Position
Full-Time Appointment
THIS POSITION IS DESIGNATED AS ONE THAT MAY REQUIRE A DIFFERENT WORK WEEK AND/OR HOURS OF WORK.
The current Schedule is Monday to Friday, 8:30 a.m. to 4 p.m. (summer hours), or Monday to Friday, 9 a.m. to 4:30 p.m. (winter hours). Upon four weeks’ notice, the work week and/or hours of work may be changed. (This may include evening and/or weekend shifts.)
Responsibilities
The Library Service Clerk provides frontline services at the Library Service Counter, supports the successful
operations of the library by providing bilingual services to the university community, and performs tasks associated
with maintaining and promoting the library collection.
Reporting to the Manager of Operations, the successful candidate will:
- Deliver exceptional customer service, performing all circulation duties including charging and discharging library materials, assigning a due date to loaned items, returning loans, issuing replacement bar codes, emptying and processing items from book drops and courier boxes, record the circulation of resources (loans, returns, etc.) in the Library Management System, Omni;
- Maintain the collection of materials and resources such as shelving, shelf reading, shifting or relocating books, inventory, creating call numbers, repairing library materials, place security sensors in library materials and monitor the security system, perform search requests for missing books by verifying call numbers and inventory status, assist with processing and repair of library materials;
- Assist, as needed, at the School of Architecture Library (downtown) and the Education Resource Center, providing circulation functions coverage during staff absences;
- Collect and record payments for various fines and fees, take payments in person or over the telephone, assist with mailing out invoices;
- Contact patrons concerning matters such as overdue items, recalls and the arrival of items on hold;
- Monitor compliance with library regulations, monitor noise level, work tactfully and courteously with individuals who may violate library rules to maintain an atmosphere that is conducive to a studying environment;
- Assist library patrons in finding the various resources needed, provide information concerning general library
policies and procedures; refer, as appropriate, reference inquiries to a library assistant or to a librarian;
Perform opening and closing duties according to the established procedures, collecting usage stats as
required; - Work proficiently with computers, various software applications, and the Omni program specifically;
Receive, sort and distribute mail, unpack and check new material deliveries, prepare items for shipping with
Canada Post, CanPar, etc., order supplies, troubleshoot system for mail out issues, mail out and receive
interlibrary loans (ILL) and Shared Resources requests; - Answer telephone, voicemail messages and email inquiries; conduct photocopying, scanning, and maintain
the stock of library supplies; - Offer training and guidance to Student Assistants and Work-Study students as lead hand, to ensure
consistency in practice and exceptional customer service; - Ensure the library public spaces remain tidy and safe by maintaining orderly shelves, refilling displays,
putting up signs, performing light cleaning and/or organizing tasks, and reporting general housekeeping or
other issues requiring immediate attention or repairs; - Remain up to date with technology, policies, procedures, resources and professional development through
communication with manager, co-workers, library website, training opportunities, etc.; - Participate in seasonal or special projects, events, etc.; and
- Perform other duties directly related to the position as assigned.
Qualifications
- Requires two years post-secondary level education and/or prior library work experience;
- One to three years experience in customer service;
- Experience in an academic library setting would be an asset;
- Ability to work fluently (orally and in writing) in both official languages, French and English, is required;
- Proficiency in using a computer and software including, Excel, Gmail, Google suite, Microsoft Suite,
- Internet, etc., and ability to learn specialized computer applications (library management system, Omni);
- Strong communication and interpersonal skills, ability to deal with the public in a courteous and professional manner;
- Proven ability to work as part of a team and independently with minimal supervision;
- Ability to maintain discretion and confidentiality and use appropriate judgment in handling information and records;
- Attention to detail, good organizational skills, show initiative and have the ability to adapt to a changing and diverse environment;
- Ability to work shifts, day or evening shifts, weekdays, during the academic year (September to April);
- Ability to work at different library locations, (on campus and downtown);
- Ability and means to travel to different library locations (on campus and downtown).
The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.
Apply Now
Applications will only be accepted through our online form.