Support Clerk and Administrative Support, Centre for Teaching and Continuing Learning
Required Position
Full-Time Appointment
Responsibilities
Working as part of the Centre for Teaching and Continuing Learning team (CTCL), the incumbent provides student communications and other administrative support services via phone, email and in-person to students, staff and faculty. This position also completes administrative support duties under the direction of the Director, the Manager, Laurentian Online and the Manager, Micro-credential and Non-credit programming.
Communication
- Responds to various inquiries in writing, and over the telephone from students, faculty, staff and the general public concerning programs and courses of CTCL - following program guidelines, manuals, Intranet/Internet and other information provided by Laurentian personnel;
- Direct students to appropriate departments for troubleshooting (IT for password issues, Registrar for enrolment issues, Admissions for confirmation of receipt of transcripts, etc...)
- Sorts mail and distributes to various members of CTCL;
- Monitors and creates social media posts for CTCL (facebook, LinkedIn and Instagram, etc.)
- Participates in CTCL, Laurentian Online and Micro-credential and Non-credit programming unit team meetings to keep informed of all operational activities, decisions, changes, etc... that have a direct impact on communication with students, staff and instructors/course supervisors;
Administrative support services
- Assists in the onboarding and registration of non-credit students;
- Books meetings (both virtual and in-person) and takes minutes;
- Creates surveys, presentations and promotional materials as required;
- Supports the Quality Assurance portfolio with tracking and information gathering;
Other duties
- Generates various reports (i.e tracking documents) upon request from CTCL director and/or managers, personnel;
- Abides by the Occupational Health and Safety Act and its regulations, as well as the Health and Safety policies; and
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree in Education/Business
- 1 to 3 years related and relevant experience is required
- Strong interpersonal and communication skills - deal efficiently, pleasantly, and diplomatically with staff, instructors, course supervisors, students, management and other personnel from various internal departments
- Capable of handling crisis situations and intervene with students/staff/management with emotional instabilities
- Excellent telephone personality and communication skills
- Ability to deal with people of varying cultures and attitudes
- Work under very stressful conditions
- Ability to set priorities
- Detailed knowledge of Microsoft Office software
- Detailed knowledge of GSuite applications; and
- Ability to work fluently (verbal and written) in both official languages, French and English, is required.
The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.
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Applications will only be accepted through our online form.