Body:
Library Service Clerk, Library and Archives
Required Position
Full-Time Appointment
Responsibilities
The Library Service Clerk will work mainly at the Education Resource Center during the academic year, and at the Library Service Counter of the J.N. Desmarais Library when the Education Resource Center is closed or as required. The Library Service Clerk provides frontline services by providing bilingual services to the university community, and performs tasks associated with maintaining and promoting the library collection.
- Performing all circulation duties including charging and discharging library materials, assigning a due date to loaned items, returning loans, issuing replacement bar codes, emptying and processing items from book drops and courier boxes, book study rooms, record the circulation of resources (loans, returns, etc.) in the Library Management System, Omni; offer training and guidance to Student Assistants and Work-Study students as lead hand, to ensure exceptional customer service;
- Assist library patrons in finding the various resources needed, provide information concerning general library policies and procedures; refer, as appropriate, reference inquiries to a library assistant or to a librarian; monitor compliance with library regulations, monitor noise level, work tactfully and courteously with individuals who may violate library rules to maintain an atmosphere that is conducive to a studying environment;
- Perform opening and closing duties according to the established procedures, collecting usage stats as required; answer telephone, voicemail messages and email inquiries; conduct photocopying, scanning, and maintain the stock of library supplies; collect and record payments for various fines and fees, take payments in person or over the telephone, assist with mailing out invoices;
- Shelving, shelf reading, shifting or relocating books, inventory; offer training and guidance to Student Assistants and Work-Study students as lead hand, to ensure consistency in practice;
- Assist with processing and repair of library materials: creating call numbers, repairing library materials, place security sensors in library materials and monitor the security system, perform search requests for missing books by verifying call numbers and inventory status;
- Ensure the library public spaces remain tidy and safe by maintaining orderly shelves, refilling displays, putting up signs, performing light cleaning and/or organizing tasks, and reporting general housekeeping or other issues requiring immediate attention or repairs;
- Process shared resources requests in the Library Management System, Omni;
- Mail out and receive interlibrary loans (ILL) and Shared Resources requests;
- Receive, sort and distribute mail, unpack and check new material deliveries, prepare items for shipping with Canada Post, CanPar, etc., order supplies, troubleshoot system for mail out issues; and
- Providing all circulation functions at the School of Architecture Library (downtown); and at the Education Resource Center (Alphonse Raymond Building).
Qualifications
- Requires two years post-secondary level education and/or prior library work experience;
- 1 to 3 years of experience in customer service;
- Experience in an academic library setting would be an asset;
- Proficiency in using a computer and software including, Excel, Gmail, Google suite, Microsoft Suite, Internet, etc., and ability to learn specialized computer applications (library management system, Omni);
- Strong communication and interpersonal skills, ability to deal with the public in a courteous and professional manner; ability to maintain discretion and confidentiality and use appropriate judgment in handling information and records;
- Ability to work shifts, day or evening shifts, weekdays, during the academic year (September to April);
- Ability to work at different library locations (on campus and downtown) and means to travel to different library locations;
- Attention to detail, good organizational skills, show initiative and have the ability to adapt to a changing and diverse environment; and
- Ability to work fluently (verbally and in writing) in both official languages, French and English, is required.
The official University hours of operation shall be from 9:00 a.m. to 4:30 p.m., Monday through Friday, during, and including, the months from September to April, and from 8:30 a.m. to 4:00 p.m Monday through Friday during and including May to August., amounting to thirty-three and three-quarter (33.75) hours per week.
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Applications will only be accepted through our online form.