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Online, Zoom & Live Chat Etiquette

Participating in discussion threads, and posts is a good method of engaging with content, adding and gaining insights, and interacting with classmates.

Schedule your virtual meetings in your favourite digital calendar and include the online meeting link.

  • Set a reminder before the start of remote lectures or Zoom classes.
  • Block off time in your calendar to complete tasks and set reminders for deadlines.
  • Schedule in break times so you don’t get overwhelmed.
  • Relieve stress and reset your focus by exercising regularly.
  • Make sure that your workspace is ergonomically optimized to prevent musculoskeletal injuries and eye strain. Here are some helpful ergonomic tips as well as an an ergonomic assessment tool: Government of Ontario Computer Ergonomics


As many courses for Fall 2020 and Fall/Winter 2020 will be delivered by remote delivery, it is important for students to understand how to use online learning technology as well as how to make the best of use of it.  The protection of security and privacy for themselves and others is also paramount.

Laurentian University has developed best practices and protocols to support you in your remote learning success.

In order to effectively utilize Zoom and other online learning platforms that allow you to listen to and participate in online classes and interact with instructors and classmates, you will need:

  • An internet connection.
  • A computer or mobile device with a camera and microphone.
  • A headset (either earphones or an earphones/microphone combination), while not required, may help you more effectively block out background noise.

7 things you should know

before you start your 2020F term at Laurentian University!

Academic Support

Library and Archives: Information for Students

  • The gateway to library and archival resources and services continues to be the Library and Archives homepage, which also has a COVID-19 FAQ that is regularly updated; every student should bookmark it.
  • Students are encouraged to consult the various disciplinary Research Guides accessible through the Library and Archives homepage.
  • The library Research Skills Tutorial on D2L remains available.
  • Librarians are available to provide research help by e-mail or by appointment by telephone or Zoom, and the Ask the Library online chat research help service will be available as normal.
  • As COVID-19 safety controls may allow at Laurentian and at other universities, the RACER inter-library loan and document delivery service will gradually return to operation, with online journal articles being more easily obtainable than other kinds of documents in the nearer term.
  • The Library and Archives will provide access to physical books in its collections, whether through the ability to borrow them or through special temporary access to online versions.
  • Lending of physical books will first occur on a curbside pickup basis (i.e., retrieval of pre-requested books at the building door), possibly from mid-summer, and later, as COVID-19 safety controls may allow, at the service counters of the Desmarais and Architecture libraries.
  • Onsite consultation of physical library resources and use of some library study spaces will occur in the fall as COVID-19 safety controls may allow.
  • As COVID-19 safety controls may allow, the Library and Archives will recall borrowed books whose original due dates fall before the recall date, assisting with postal returns for distant borrowers; until such a recall, overdue charges remain suspended.
  • In addition to the Research Skills tutorial, librarians will be providing two video workshops, the first on Searching Database and Google Scholar, and the second on installing the Zotero citation manager to capture and use references in a paper. Students who successfully complete one or both of these workshops will be issued a certificate of completion by a librarian.
  • Using Zoom, librarians are also pleased to provide customized online library research workshops for individual classes at the request of course instructors.
  • Limited access to the Archives for research using archival fonds will be available by appointment; reference services by e-mail remain available.


Bookstore: Information for Students

  • The Laurentian University Campus Store is open for online orders.
  • We will be offering option to ship to your home. Please note that shipping charges may apply. Online orders can be made at
  • Textbooks can be ordered under the fall term using your course code. We will provide textbook formats of new, used, rental and/or digital.
  • Any questions you have can be sent by email to


For students living in the residence;

Your books will be delivered by Laurentian University Shipping and Receiving to your porter in the residences.

  • Approx. 30 pickups per day, 3 every 5 minutes, between 11am to 3pm, will be scheduled for students. If you do not pick up your purchase on the date and time scheduled for you, you can arrange a second pick-up date by returning into your order and scheduling a new date and time online.
  • Any questions you may have can be sent by email to

All accessibility services are offered remotely. Students can contact (toll free) 1-800-461-4030 ext: 3324 or 705-675-1151 ext. 3324, or email TTY: 705-675-4807

One of our advisors will work with you including providing guidance and support for accessing other services at the University.

All counselling services are offered remotely. Students can contact 1-800-461-4030 ext: 6506 or 705-673-6506, or email

Additional counselling/crisis/support include:

  • Good2Talk 

    • 1-866-925-5454: All students can access 24/7. 

    • You can also access Good2Talk's  24/7 support via text by texting GOOD2TALKto 686868.


  • Bounceback 

  • Big White Wall