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Students | Accessibility | Interational Students | Research & Graduate Studies | Residence | Library | IT


This document will be updated as the situation evolves. Last updated: September 14, 2020.


Live Q&A

In case you missed it, we hosted a live Q&A to answer all of your questions for the fall semester. 


Course Delivery

Q: What is the difference between in-person, remote, and online courses?

A: In-person courses have classes that are delivered face-to-face on the Laurentian University campus. Remote delivery courses are delivered by distance, using a combination of technologies such as Zoom and D2L. They typically have a scheduled class time for real-time class engagement. Online courses allow you to work on the material at a time that is convenient for your schedule, as they do not have a scheduled class time. 

Many courses are offered through both remote and online delivery methods. You should consider your class schedule and what mode of delivery is best for you.


Q: What does synchronous delivery mean?

A: Synchronous delivery means that the class is delivered in real-time. An example would be a live Zoom session where you are able to listen to course material, ask questions, and interact with your peers.


Q: What does asynchronous delivery mean?

A: Asynchronous delivery means that the material can be accessed at any time. Your instructor might post a recorded lecture on D2L for example, or you may be asked to post answers to discussion questions in a discussion forum.

Q: One of my classes will be delivered remotely, will the delivery be synchronous or asynchronous? (Live or recorded)

A: The method of class delivery will depend on your instructor, but most remote courses will be blended, which means a combination of synchronous and asynchronous delivery. All Laurentian Online (fully online) courses are delivered asynchronously to permit students from various time zones or with varied home/life schedules to access the material when it is convenient for them. 


Q: I usually take face-to-face courses and I am considering taking an asynchronous course. What should I consider in my decision?

A: We are here to support you through this process. Managing your time, finding a quiet space to work, and following self-directed studying are all key aspects to consider. For support, please reach out to the Centre for Academic Excellence.


Q: I usually take online classes, but with the option of remote delivery, I am considering taking a synchronous course. Am I allowed to? What do I need to know?
A. Yes, online students are able to take synchronous remote learning courses. As these courses will have lectures via Zoom at set times during the week, you will need to ensure that you have reliable internet connectivity and time available to attend the live lectures. If you register in a course through remote delivery, and you are registered in 18 credits or more, you will be subject to full-time incidental fees.
Q: I am a first-year student and I am noticing that there are multiple sections of the same course. What is the difference?
A. The section 01, 02, 03, 04, 05, 06, 07, 08, and 09 refers to on-campus sections of the same course which may have a different instructor and be held at different times throughout the day. The section codes of 10, 11, 12, 13, 14, and 15 refers to courses that are fully online in an asynchronous format where there are no weekly live lectures
Q: I am considering taking an asynchronous course. How are the assignments or learning outcomes different?
A: Online courses have the same learning outcomes as on-campus courses. The assignments are mostly text-based and may involve postings on the discussion forum instead of in-class participation; research essays, group work, case studies, quizzes, take-home exams, etc.

To help you decide which online course to take, Laurentian Online provides a calendar with the course description, method of evaluation including assignment type and required and recommended textbooks on their website


Q: How will students from different time zones be accommodated for remote or online courses?

A: Online courses are delivered asynchronously, so you can work on the material when it is convenient for your schedule/time zone. For remote delivery courses, material will be delivered through a combination of synchronous and asynchronous methods. For example, your instructors may host a live Zoom session, but record it and post it on D2L for people to review later or to accommodate students who are in a different time zone. If you are taking a remote delivery course and attending a live class is not feasible for your schedule, you should communicate with your professor in order to make alternative arrangements.


Q: How will Winter (January-April) 2021 courses be delivered?

A: At the present time, decisions have only been made for Fall (3-credit) and Fall/Winter (6-credit) terms. As soon as the Winter term decisions are made, students will receive notification. These decisions are expected in October.


Q: Will professors still have office hours so I can ask questions about the material?

A: Yes. Faculty members will continue to hold regular office hours, plus will communicate via D2L, e-mail or other means.


Q: Will library materials and resources be readily available online? 

A. Yes. The library remains open via remote access, students can access online journals and reference services. Physical access to the library will be adjusted in step with government protocols. 


Q: If my program is on campus does that mean all of my classes will be on campus or will some be delivered remotely?

A: No. Only courses that require a hands-on component will be conducted on campus. For theoretical courses or lecture-based courses, remote delivery will occur.


Orientation & New Student Transition Courses

Q: I am a first year student and I am not sure what to do next?

A: We are here to help. Plan to take part in the Fall Orientation to learn about academic resources, get familiar with the university, and make connections with people in your program. Winter 2021 Orientation details are forthcoming. 


Q: What workshops will be available to help me transition to remote learning?

A: You can build your academic skills by participating in academic orientation workshops in August, including Orientation for Online Learning, Time Management, Research Skills, Academic Integrity, Writing Skills, and sessions devoted to building wellness and resiliency. Check out our Virtual Backpack to access online resources and tutorials


Fees & Finance

In an effort to ensure that our students are receiving the very best services via remote delivery, a review of all incidental fees has been performed. We would like to assure you that Laurentian has analyzed all of the compulsory fee charges and have reduced a few fees due to the circumstances.

As a result of this review, the fees below have been decreased for the 2020-2021 academic year.

  • LUCERT (removed entirely)
  • Women's Centre (removed entirely)
  • Mental Health and Wellness (decreased by approximately $10)
  • Career Services (decreased by approximately $15)
  • Campus Safety (decreased by approximately $6.50)
  • UPASS (decreased by 50%)
  • Athletic Fee (decreased by 33%)
  • Student Recreation Centre and Programming Fee (decreased by $15)

View the full list and description of all incidental fees.

All other compulsory fees charged by Laurentian are for services or supports that students can still access remotely, and in certain cases face to face in Phase 2 of the University’s Return to Campus Plan. Laurentian is committed to providing the very best services possible through various means.


Q: What changes have been made to OSAP loans due to COVID-19

A: In order to support students, the federal and provincial government have implemented a few changes such as:

  • Stopping the interest from accruing on federal and provincial Loans. Individuals are not expected to make any payments on prior students loans until September 30th, 2020.


Q: If I’m taking my courses remotely and can’t take a full course load, will I lose my scholarship?

A: Students must register in a minimum of 24 credits from September to April in order to receive their scholarship (as long as they meet all of the other renewal criteria). Please click below to view the full scholarship policies:


Q. Will remote delivery affect my OSAP eligibility?

A. Taking courses through remote delivery will not affect your OSAP. However, for students who choose to live at home with parents, rather than on their own, OSAP would be re-calculated to reflect this.


Q: How will my Fall semester OSAP be affected?

A: Due to the economic impacts of COVID-19, students may be unable to secure and retain summer employment and save for school in the Fall. As a result, many students are worried about their ability to manage tuition fees and the cost of books for the next school year. Beginning in the Fall term, students can look forward to the following changes:

  • The Federal government proposes to change the Canada Student Loan Program’s eligibility requirements in 2020-21 to allow more students to qualify for support and be eligible for greater amounts, including doubling the non-repayable Canada Student Grants for full and part-time students, as well as for students with disabilities and students with dependents.
  • Low-income grants will be doubled to $6,000 per academic year, weekly maximum student loan levels will increase from $210 to $350, and student and spousal contribution limits will be removed to reflect the loss of personal and family income during the pandemic.


Q: Will my tuition and incidental fees still be the same if my program is delivered remotely?

A: A: Tuition has decreased in Ontario despite some increases in other provinces. In Ontario the government reduced tuition by 10% in 2019 and then froze tuition fees until 2021. Transition to remote delivery of some programs has not changed the amount that we are investing to ensure academic integrity and quality for our students. We continue to provide other core services funded through tuition and other revenue sources, including support services, financial aid advice and academic guidance for undergraduate and graduate students. We understand that the pandemic has presented financial challenges for some of our students, and we have developed strategies and supports to address these challenges. 



Campus Life

Q. Will the bookstore be able to ship all books I need for my program on time if my program is changed to remote delivery?

The bookstore is planning to have all textbooks ready to ship to students in time for the start of class for the academic session. Books may be available in new, used, rental or digital formats. The bookstore website will list the available book formats for each course. The bookstore will also be providing a drive-thru option.


Q: Are all events on campus cancelled?

A: All upcoming on-campus events have been postponed or cancelled. We recommend that students follow preventative measures such as hand washing, avoiding large gatherings and keeping 2 metres between people as outlined by Public Health Sudbury & Districts. 


Q: Are all student services open to students?

With the implementation of Phase 2 of the Return to Campus plan, we are now able to gradually increase the number of services available on campus. Please view a list of these services:



Q: Will all exams be shifted to remote delivery?

A: Yes. All final assessments (whether for remote delivery or online courses) will be conducted by distance. An alternative evaluation method of assessment (for example, a take home exam or an essay) may replace a final exam. The only exception to this is exams for NURS 5326, NURS/SCIN 5356, and NURS/SCIN 5356.


Q. I am taking a full-year (6-credit) course. How will my midterm and final exams be delivered?
A. For all courses starting in September, any midterm or final examination will take place via remote delivery.


Placements, Labs and Student Employment

Q: I have a practicum continuing in small groups. Is this safe?

A: Public Health has advised that small group contact is safe for you to complete your course requirements. At the same time, students need to follow the host institution or organization's directions. If your placement or academic activity is taking place in a location which has been closed, please communicate with your coordinator.


Q: If my program is delivered by remote delivery how will I conduct experiential learning portions? Labs, placements, etc?

A: Faculty deans and departmental Chairs/Directors/Program Coordinators will work together to permit students to complete these learning opportunities in a modified way. When remote delivery is not possible, the Deans will give permission to a program, or part of a program to have face to face activities on campus where the Joint Health and Safety Committee, in consultation with the Unit, provides a plan for social distancing and other safety measures. 


Q: As a student, can I still access lab space on campus?

A: Laurentian University’s Phased-In Return to On Campus and Field-Research Plan, includes four-phases, to resume research and scholarship. Students are asked to review the priorities with their supervisors, under each phase, to determine when they should apply for research resumption approval. 


Q. Are there opportunities to work for the university if I’m studying remotely or online?
A. Yes. Students may apply for the Work Study program for positions which have been made available remotely. Contact for support.


Q. What specific Personal Protective Equipment requirements is the university enforcing for on-campus students?
The University is committed to provide and maintain healthy and safe working and learning environments for all workers, students, volunteers visitors and stakeholders. This is achieved by observing best practices that meet or exceed the standards to comply with legislative requirements. Our workers’ commitment to the University community is integral to the success of the institution. 

Please view the Health and Safety policies and procedures.


Academic Support

Q: What services are available at the Centre for Academic Excellence?

A: Tutoring and writing supports are available by emailing

Writing Centre: Appointments are held remotely at this time. You can book an appointment at Tell us when you are available. A coach will get in touch with you and provide you with the details to access your appointment remotely. We look forward to working with you in this virtual environment.

Academic Advising: On-campus appointments have been moved remotely but we are still here to help. Connect with an academic advisor via Zoom or phone. Email to speak with an advisor.


Q: Who can provide advice about what courses I should choose for Fall 2020?

A: Fall course registration is now open. Set up a meeting with an Academic Advisor via Zoom or phone for help in picking courses. Email 


Q. Who can help me customize my degree to include specific minors, majors or concentrations?
A. Students can customize their degree through their program and course selections. Set up a meeting with an Academic Advisor via Zoom or phone to explore options. Email


Q: I have identified learning challenges. How can I get extra support for online or remote learning?

A: Students with accommodations are encouraged to contact Accessibility Services and connect with an advisor to discuss their needs and develop an accommodation plan.  Email: or call us at: 705 675 1151 extension 3324. More information about Accessibility Services can be found at

Q: I need help using online tools or preparing assignments to complete my courses. Who can help me?

A: Tutoring support is available by emailing or by booking an appointment directly with a tutor at
Writing Centre: Appointments are held remotely at this time. You can book an appointment at


Online Learning and Technical Supports

Q: Who can I contact if I am having trouble accessing my D2L?

A: If you are having any issues accessing your myLaurentian student portal, or your D2L account, please send an email to specifying your name, student number as well as the issue you are facing.


Q: I can’t access all the virtual tools from my home country to complete my course remotely. What should I do?

A: Please contact your professor for alternate options. If you need more support, contact


Q. If my program is taught remotely, what technology will I need to have to participate?
A. Students will require internet access, and use D2L or Zoom as part of their course. Professors may use other electronic tools to best reach and engage students. Please view more about technical requirements here:


Q. How much time will I need to dedicate to my studies?
A. Courses delivered online and remotely are of an equivalent standard to courses delivered face-to-face. You will have access to the same level of support hours and access to learning resources and benefits, including support from the Centre for Academic Excellence, Learning Commons, Library, Counselling, Writing Centre, etc., as you would if you were studying on campus. A general rule of thumb is to prepare for class and study for 2-3 hours for every hour in class.


Health, Safety, and Wellness

Q: Can I still access counselling services on campus?

A: We appreciate that this can be a very challenging time for you and we remain available to help and support you. All counselling services are now offered by telephone, until further notice.  If you have an appointment, expect a call at your designated appointment time. 

If you do not have an appointment and  would like to schedule one, please contact us at 1-800-461-4030 ext: 6506 or at 705-673-6506, or by email at

We will be monitoring our messages regularly and will follow-up with you as soon as we are able. We do appreciate your concerns are time sensitive.


Q: Do I need an appointment to consult with someone in counselling? What if I need to talk to someone right away?

A: You may call 705-673-6506 during office hours (9:00-4:30 pm). Counsellors will remain available for follow-up. We will determine the best way to support your needs and direct you to the most appropriate service or resources. More information about Counselling Services can be found at

Additional counselling/crisis/support lines you can reach out to include:

  • Good2Talk 
    • 1-866-925-5454: All students can access 24/7. 
    • You can also access Good2Talk's  24/7 support via text by texting GOOD2TALKON to 686868.
  • Bounceback 
  • Big White Wall


Q: I find this a very stressful period. Is there any support available for mental health?

A: Your mental health is important. Use the “Welltrack” app on your mobile devices or computer. You can also contact Counselling at   




Q: Am I able to defer my admission to the next academic term?

A:  Yes, you may defer your admission to January or September 2021 by completing this form. Once your request is submitted, an Admission Officer will evaluate it. There are no fees associated with deferring your offer. 


Q: If I defer my admission, do I need to pay any fees to hold my position?

A: There are no fees associated with deferring your offer of admission to the next academic term.


Relocation to Sudbury

Q. Will my program be delivered remotely all year, or will it just be the first semester? Should I plan to move to Sudbury in January? When will that decision be made?
A. At the present time, only decisions for Fall 2020 and full-year courses are being finalized. We will communicate about the Winter term in October.


Q. If my program is being taught remotely and the courses are being offered via distance, do I still need to come on campus?

A. No. You do not need to relocate to Sudbury to complete online or remote delivery courses. Please note that opportunities to stay in residence are still available.


Q: I am a new student and my program is beginning online or via remote delivery because of COVID-19. I’m unable to travel to Canada now - can I start my program online from outside Canada?
A: Yes. You may start your program through distance learning (online or remote delivery) from outside of Canada, even if your study permit application has not been processed yet. However, if you start your online classes before you receive approval for your Canadian study permit, you are not guaranteed entry into Canada, or approval from the Canadian government to study in Canada. This means that you may not be able to finish the degree program that you start online. No refunds, beyond the general Laurentian refund policy will be made for failure to obtain a study permit.

Frequently Asked Questions

As our community continues to take precautions to prevent the spread of the COVID-19 virus, we are also working hard to preserve the academic semester and to continue to deliver a quality education to our students.


We are continuing to monitor the situation and will update accordingly. Last updated: 11:30 AM, July 20, 2020.




Q: I am a new student and my program is being moved online due to COVID-19 for the Fall 2020 semester. Should I apply for a study permit even though it is not required when studying from outside of Canada?
Yes. You should apply for your initial study permit online (not a paper application) as soon as you have been admitted to Laurentian University. Firstly, this will ensure that your online study permit application is processed in the order that it was received by Immigration, Refugees and Citizenship Canada. Secondly, you will require a study permit in order to be eligible for the Post-Graduation Work Permit Program (PGWP).

On July 14, 2020, IRCC announced a temporary two-stage process that will allow applicants to count the time spent studying online abroad towards the PGWP from when they applied for a study permit rather than when they were approved for one. These changes affect the students beginning their studies in the Fall 2020 semester and who submit their complete study permit applications online before September 15, 2020.

Eligibility (Stage 1)
- Upload your letter of acceptance from Laurentian University
- Upload your Proof of funds
- IRCC will notify you of the *study permit approval-in-principle. *A study permit approval-in-principle does not guarantee that you will receive a final study permit approval.

Admissibility (Stage 2)
-Submit the remaining required documents, provide biometrics, IRCC medical exam results, police certificate.
-Must meet all admissibility criteria for admissibility to Canada.
-IRCC will notify you of final study permit approval.


Q: I am an international student and I have accepted my offer of admission for the Fall. May I defer to January 2021 or September 2021?

A: International students may begin their studies from anywhere in the world. Access to our world class programming, faculty and researchers continues to be available via online tools. Additionally, IIRC has amended the post-graduate work permit to include those who study online/distance. Requesting to defer your studies is not necessary, though it is possible by completing this form.


Q: As an international student, should I inform Laurentian if I choose to go home for the rest of the term?

A: Yes. Please inform about your decision to leave campus. If you currently live in Residence and plan to move out, you should also inform


Q: Are there any supports specific to students studying in the Language Institute? 

A: Yes. Language supports and tutors are available for students in the English Academic Preparation (EAP) program and University Preparation (UP) programs. Please contact Shannon Luomaranta at or Tammie McLoughlin at


Q: What should I do if I have any immigration-related questions (e.g., if my study permit needs to be extended this year)?
A: International students are encouraged to book an appointment directly with an Immigration Advisor. The International Services office is hosting information sessions online beginning March 17, 2020. Contact to book an appointment. 


Q: I am staying on campus while courses are offered remotely for the rest of the term. What kind of activities are available?

A: The International Services office is hosting weekly activities and has a list of recommended virtual and campus activities to keep you engaged through your stay. Please contact for more information.


Q: Will I need a study permit when the program resumes on campus in Canada? 

A: Yes. Beginning studies through distance learning does not guarantee that a study permit or entry into Canada will be approved by Immigration, Refugees and Citizenship Canada (IRCC). You must have an approved study permit and permission to enter Canada to finish your degree program on the Laurentian University campus in Canada. No refunds, beyond the general Laurentian refund policy (link) will be made for failure to obtain a study permit.


Q: I intend to apply for a Post-Graduation Work Permit (PGWP) after I complete my studies, what will I need?

A: To be eligible for the PGWP, you must have one of the following before your program starts:
•    A Letter of Introduction (study permit approval), OR
•    A valid study permit

If you have one of the above, you can complete up to 50% of your courses online while outside of Canada if you are unable to begin face-to-face courses. If you do not have one of the above, taking online courses outside Canada may impact the length of your PGWP and your eligibility for the PGWP. If you want to postpone your start date to another term or defer your admission, contact


Q: What does alternate or remote delivery mean?

A: Alternate or remote delivery means that your courses will continue in an alternative form through tools like D2L or Zoom. Your professor will provide guidance on how you should proceed in the course.


Q: Laurentian is moving to alternate delivery for the rest of the term, do I have to leave my residence?

A: No. Our residences remain open. Students living in residence should be implementing preventative measures as outlined by Public Health. Email should you need any help. 


Q: I need help using online tools or preparing assignments to complete my courses. Who can help me?

A: Tutoring support is available by emailing or by booking an appointment directly with a tutor at
Writing Centre: Appointments are held remotely at this time. You can book an appointment at


Q: I can’t access all the virtual tools from my home country to complete my course remotely. What should I do?

A: Please contact your professor for alternate options. If you need more support, contact


Q: How can I complete my final exam if I go home for the rest of the term?

A: The university made a decision to move to alternate delivery of face to face final exams. Alternate arrangements will be made by instructors individually and details for exam completion will be communicated by the professors as they become available.


Q: I am not familiar with the format requirements of my alternate assignments. Who can help me?

A: If you need help preparing your written assignments, you can book an appointment at


Q: I have a practicum continuing in small groups. Is this safe?

A: Public Health has advised that small group contact is safe for you to complete your course requirements. At the same time, students need to follow the host institution or organization's directions. If your placement or academic activity is taking place in a location which has been closed, please communicate with your coordinator.


Q: I find this a very stressful period. Is there any support available for mental health?

A: Your mental health is important. Use the “Keep Me Safe” app on your mobile devices:

In North America: 1.844.451.9700        
Outside North America: 001.416.380.6578
Download the My SSP app

You can also contact Counselling at


Q: Who can provide advice about what courses I should choose for Spring 2020?

A: Spring course registration is now open. Please contact an Academic Advisor via Zoom or phone. Email


Q: I am an international exchange student.  Who do I contact?
A: Please contact or for assistance.


Q: I have more questions, who can help?
A: Contact the International Services office at for any other questions. We are here to help. 

We are continuing to monitor the situation and will update accordingly. Last updated: November 23, 2020


General Research Questions

Q1: When will Laurentian University Research restart?

A: In June, some labs began a phased-in re-opening as a “pilot” for Laurentian University’s Research Resumption plan.  Re-opening occurred under strict public health and safety guidelines*. These labs include the Vale Living with Lakes Centre, the Norinne E. Perdue Central Analytical Facility and limited labs in the Willet Green Miller Centre with the Harquail School of Earth Sciences.

Based on the success of the “pilot” requests to resume on-campus and field research can be submitted in accordance with Laurentian University’s Research Resumption Plan. Research and scholarship activities on-campus and in the field will occur over four-phases.  Phase 1 research resumption will begin in July. The phased-in research resumption plan will also support limited access to quiet rooms for data collection, analysis and writing where extenuating circumstances exist. Principles of equity, diversity and inclusion will be considered when determining requests for quiet space for scholarship continuation.  

All phases are reversible should external or internal circumstances require research activities to be suspended or shut-down. For information on how to scale back research see Q6. 


Q2. What can I do to help my HQP (highly qualified persons) continue to advance their scholarship during these times of disruption due to COVID-19?

A: We understand that the ongoing announcements about COVID-19 related restrictions can be difficult to process and disruptive to scholarship plans. During this time research leaders are encouraged to check in with their highly qualified persons. Mental health and wellness is very important to consider at this time. 

Faculty can access mental health and wellness services by calling Morneau Shepell EFAP 24/7 by phone 1-844-880-9142. 
Students can access Laurentian University Counselling services by calling 1-800-461-4030 ext: 6506 or at 705-673-6506, or by email at

Additional counselling/crisis/support lines for students include:

  • Good2Talk 
    • 1-866-925-5454: All students can access 24/7. 
    • You can also access Good2Talk's  24/7 support via text by texting GOOD2TALKON to 686868.
  • Bounceback 
  • Big White Wall

Although your ability to collect primary data may be impaired during this time researchers are encouraged to continue their scholarship when able. A few examples of what you can do:

  • Hold virtual meetings with HQP and research partners
  • Work on literature reviews (the Laurentian library is open to serve you virtually)
  • Partner with research colleagues at other institutions to hold a virtual journal club
  • Support HQP to continue to advance their training through online opportunities. For example, HQP could work on advancing their skills in science communication, data analysis, systematic reviews, etc.
  • Reach out to colleagues outside your primary discipline to learn more about each others scholarship and discuss future opportunities for interdisciplinary projects
  • Reach out to colleagues and their HQP and host a virtual seminar over Zoom to allow HQP to present papers that they were not able to give due to cancelled conferences
  • Offer to host a webinar on a topic, research method, hobby or other that you wish to share with others
  • Use this time to catch up on writing manuscripts, books, poems, or other scholarly outputs that you’ve been putting off for a while.
  • Be kind, be flexible, be innovative, be well, and continue to care for your own health and wellness and the health and wellness of others.


Q3: I am having questions reviewing literature remotely. Who should I contact?

A: Library staff are available remotely to answer your questions.

  • Via online chat: Ask the Library (7 days a week)
  • Via email: email your faculty liaison librarian
  • Via Zoom or phone: book an appointment with your faculty liaison librarian


Q4: How can I work from home and access resources and systems from off campus?

The IT department has provided the following guidance, for any other questions please refer to this website for information or contact

Our G Suite for Education, student portals, WebAdvisor, Zoom and D2L will continue to work when working remote. You will require the use of a Virtual Private Network (VPN) software in order to connect to business applications (U/T Drive, UIWeb, Business Objects, Synoptix, Fusion) at the University.

The VPN is available from the following website

If you need to access software that is installed on your computer at work please send an email to to discuss possible solutions.


Q5: Can student groups continue to work in the Fielding Innovation Space? Can we continue to use the Makers Space?

A: The Fielding Innovation Space will be closed in accordance with the University’s directives and all events have been cancelled. Our team will however continue to work and be available virtually. We will also share any important information and resources with you as they become available.
For any Fielding Innovation Space questions please contact


Q6: What should I do if I am required to suspend my on-campus research activities if required? 

A: The following should be considered if research and scholarship needs to be scaled back: 

  • Identify all non-critical activities that can be scaled back, suspended or delayed
  • Identify personnel able to safely perform essential activities
  • Do not order any new research materials except those items needed to support minimal critical functions
  • Researchers who have ordered hazardous or perishable items should contact the vendor to cancel or suspend delivery.
  • Cancel orders for non-essential research materials if they have not yet shipped
  • Contact applicable building/department/mail services personnel to learn of changes to procedures and/or notify them of any expected incoming shipments at or ext 1513
  • Ensure windows are closed as applicable
  • Create a contact list including all lab personnel and principal investigator as well as after hours contact information. Ensure that this information is circulated to your group electronically
  • Ensure that lab emergency contact information has been provided to your department and posted within the lab and/or detailed in your safety binder

Consider the following when preparing hazardous materials for long-term storage:

  • Freeze any biological stock material for long term storage
  • Consolidate storage of valuable perishable items within storage units that have backup systems
  • Fill dewars and cryogen containers for sample storage and critical equipment
  • Properly store all hazardous materials clearing from fume hoods and benchtops
  • Ensure all flammables are stored in flammable storage cabinets. Refer to Laboratory Safety Manual
  • Ensure that all items are labeled appropriately
  • Submit request for waste pickups for any chemical wastes
  • Remove infectious materials from biosafety cabinets, and autoclave, disinfect, or safely store them as appropriate
  • Confirm inventory of controlled drugs or substances and document in logbook and return to secure storage
  • Ensure all radioactive materials are locked/secured inside a refrigerator, freezer, or lockbox
  • Ensure all gas valves are closed. If available, shut off gas to the area. Consult the appropriate laboratory technologist or building maintenance person as required.
  • Check that all gas cylinders are secured and stored in an upright position. Remove regulators and use caps
  • Decontaminate areas of the lab as you would do routinely at the end of the day

Consider the following when shutting down research equipment:

  • Turn off appliances, computers, hot plates, ovens, and other equipment. Unplug equipment if possible
  • Inspect all equipment requiring uninterrupted power for electricity supplied through an Uninterrupted Power Supply (UPS) and by emergency power (emergency generator)
  • Turn off all water (e.g. to Milli-Q water filtration systems, vacuum filtration, etc.)
  • Check that refrigerator, freezer, and incubator doors are tightly closed
  • Surface decontaminate the inside work area of biosafety cabinets, close the sash and power down
  • Clear the fume hood of all hazards and shut the sash
  • Shut down and unplug sensitive electrical equipment


Animal Care Facility Questions

Q7: When can I continue my research with the Animal Care facility?

Applications for animal research can be made through consultation with the Animal Care Committee prior to completion of a Request for Permission to Resume On-Campus or Field Research Form.  Requests will be reviewed by the VPR and will require approval from the Animal Care Committee. In all cases appropriate certifications will be required for research activities. Researchers are also reminded that any amendments to existing protocols must be approved by the appropriate committee.

The Animal Care Committee will continue to meet but will do so remotely as recommended by the Canadian Council on Animal Care. Animal care is an essential service which means the highest level of care and husbandry within our current staffing levels will be maintained. 


Q8: Is the Animal Care Committee (ACC) still reviewing protocols?

A: Laurentian University will continue to review and approve protocols remotely.

  • Amendments to protocols will be reviewed and approved for minor changes
  • New animal study protocols will be reviewed under Laurentian University’s Research Resumption Plan. See priorities associated with each Phase of the Research Resumption plan to determine appropriate timelines to apply. 
  • Protocols due for their four year renewal will continue to be reviewed by the ACC.


Human Resources Questions

Q9: In the event research employees are working from home, how can I submit my bi-weekly timesheets, as they require original signatures? 

A: In order to reduce the unnecessary movement of paperwork and staff, we wish to inform you that only electronic documents will be processed until further notice. To eliminate any delays, please access the appropriate forms by following this link, scan them and send them by email to


Research Funding Questions

Q10: What is the Tri-agency position on program deadlines?

A: Refer to the following website for up to date statements from the Tri-agencies:

  • NSERC: 
  • SSHRC: 
  •  CIHR: 

 Updates for new funding programs are also sent weekly to Laurentian faculty through the Office of Research Services newsletter.


Q11: How can I meet the goals of the grant if research staff are unable to work? Will I get an extension on my grant funds?

A: For contract funded research, we will rely on the force majeure clause of the contract to seek amended terms, if required.  Contact the Office of Research to discuss if required. 

Tri-Agency & Other Agency Funding: If your research is funded by a granting agency, the ORS will work with you to seek end date extensions for your project and work within their COVID-19 protocols regarding additional funds, if possible.

Many grant programs funded by NSERC, CIHR and SSHRC provide an automatic one-year extension (without additional funds). Neither the agency nor the Office of Financial Services need to be contacted regarding a first-time one-year extension for a Tri-Agency grant. If a researcher has already used their one-year extension, they can request an additional extension by writing to the agency and should inform the ORS. Questions about Tri-Council grant extensions can be directed to Daniel Archambault, Director, Office of Research Services (  


Q12: How do I submit an application to Tri-Council agencies for additional research expenses as a result of the COVID 19 outbreak?

A: Read the Tri-agency message on COVID-19 here:



Q: Can I still obtain support from ORS/VPR for industry partnerships, knowledge mobilization, and commercialization/entrepreneurship services?

A: Staff will be accessible by email to answer your research-related questions and provide commercialization and entrepreneurship support.  



Q13: How do I stay up-to-date regarding COVID-19-related information being issued by funding agencies?

A: Staff will be accessible by email to answer your research-related questions and provide commercialization and entrepreneurship support.  


Q14: There’s a grant submission deadline coming up.  What kind of support can I get from the ORS/VPR? Will ORS allow electronic signatures during a COVID disruption?

A: The Office of Research Services will continue to serve researchers as per our standard operating procedures. Go to if you have specific questions about Laurentian University procedures. 

The Office of Research Services continues to provide services for our researchers. Staff are working remotely but remain available by email during regular work hours. We ask that researchers allow extra time for us to process applications and other documentation during this challenging period.


Q15: What will happen to my internal research funding if my research schedule is impacted by COVID 19?

A: You will continue to have access to funds from internal programs up until the expiry date stated in the original letter of award. Extensions may be granted on a case-by-case basis. For more information, or to request an extension, please contact Daniel Archambault, Director, Office of Research Services (


Field Research Questions

Q16: I have field research that I need to do this summer. Can I proceed?

Details on how to apply to resume field-research activities can be found in Laurentian University’s Research Resumption Plan


Research Ethics Questions



Q17: I am waiting on research ethics approval/need to renew a research ethics certificate – will those services be interrupted?

A: The REB continues to function. 


Q18: What happens if my research involves human participants?

A: Public health authorities are discouraging all non-essential in-person interactions. In consideration of the risks inherent to ongoing research in both clinical and behavioural studies involving human participants, Laurentian University’s communication on March 19th indicated researchers are required to immediately suspend all on campus research with human participants. 

Investigators are advised to consider modification to research protocols to eliminate personal contacts and maintain social distancing. Specifically, in some research settings in-person participant interactions could be replaced with telephone or online communication. Revised participant consents or consent addendums may be required and the principal investigator should submit the appropriate forms to the Laurentian University Research Ethics Board for approval. REB forms can be found in your ROMEO portal.

While TCPS 2 typically requires review and approval of modifications prior to implementation, an exception can be made where the change is necessary to eliminate an immediate risk to participant(s) (Article 6.15).  Such changes may be implemented but must be reported to the REB at the earliest opportunity (within 5 - 15 business days as a guide). The changes should be reported to the REB through ROMEO as soon as possible, along with copies of any new or revised subject-facing materials.

For those researchers who may be conducting projects with our health partners, please consult the following links and any updates:

Refer to Laurentian University’s Research Resumption plan Phase 1-4 guidelines.  Any resumption or initiation of face-to-face research with human participants must be approved by the Research Ethics Board. 


Research Travel Questions

Q19: If I have research events and activities planned that will not occur at Laurentian University (eg field interviews, seminars, workshops) that involve partners / volunteers / paid staff / students, can those go ahead as planned? What if they are local, national or international? 

A: All university business travel, international and domestic, is suspended until August 31st, 2020 until otherwise notified, effective immediately. This applies to faculty, staff, students and researchers (see President’s email and travel advisory of March 16, 2020

Researchers should also be mindful the Province of Ontario ordered no gatherings of over 50 people as of March 17, 2020. 


Q20: Will I be reimbursed for my travel if I am not able to cancel or change flights?

A: For researchers who hold a Tri-Council (NSERC, SSHRC or CIHR) grant, the agencies confirmed the reimbursement of non-refundable travel fees from agency funds as acceptable considering the impacts of COVID-19. This applies to the travel of both principal investigators and research personnel, when cancellation occurs as described above.


Graduate Students Questions

Q21: Can graduate students continue their research?

A: Graduate students can contact their supervisor to apply to resume research and scholarship activities on-campus and in the field in accordance with Laurentian University’s Research Resumption Plan.  


Q22. Will scholarships be adjudicated and awarded for the Fall 2020 term?

A: Awarding of scholarships will follow approximately the same timeline as in previous years.


Q23. Can thesis defence continue to take place or should they be postponed?

A: Master’s and PhD defences will  be conducted virtually via Zoom technology until further notice. Supervisors are encouraged to contact the Faculty of Graduate Studies if they have questions about how to book the required meetings over zoom. 

Graduate Studies: 


NOSM Researchers Questions

Q24: I work at NOSM.  Are there specific guidelines I should be following?

A: Please refer to this website:


HSNRI  Researchers Questions

Q25: I work at HSNRI.  Are there specific guidelines I should be following?

A: Please refer to this website:


Additional information 

We are continuing to monitor the situation and will add new information to this FAQ as it is available.

If you still have questions or concerns, please direct them to the appropriate person:
Graduate Studies: general inquiries 
Scholarships - Stacy Sathaseevan, Information Officer, Graduate Studies
Animal Care – Rod Jouppi, Director, Animal Care                    
Human Research Ethics – Dr. Rosanna Langer, Chair, Research Ethics Board
Laboratory Safety – Gail Benoit Cooper, Manager, Health and Safety
Research Funding – Dr. Daniel Archambault, Director, Office of Research Services
Perdue Central Analytical Facility – Dr. Alan Lock, Manager 
Fielding Innovation Space, intellectual property and commercialization- Gisele Roberts, Manager 
All other questions - Gillian Schultze, Director, Strategic Research Initiatives



In these unprecedented times, information evolves and changes rapidly. Please reference the documents in chronological order starting with the most recent for the most up-to-date information.

This document will be updated as the situation evolves. Last updated: 11:00 AM, June 8, 2020. 


June 8, 2020

Q: What will happen if a student who lives in the Residence is required to self-isolate? 

A: As always, we will follow directions from Public Health Sudbury & Districts. Our residences continue to follow flu-season protocol, which includes an increased frequency of cleaning for high-traffic areas.

If a student in a Laurentian residence is directed by Public Health Sudbury & Districts to self isolate, they may return home, if recommended. If they are unable to, Residence staff will assist them to remain isolated. We will then ensure that all affected areas are disinfected, and food will be delivered to their room.

If the student in question has an apartment-mate, we will take direction from Public Health Sudbury & Districts on the appropriate measures to follow


Q: If I was guaranteed residence in my offer of admission and classes are mostly delivered remotely, can I still move into a residence?

A: Yes, students will still be able to move into residence. Additional information will be sent out in mid-June from the residence office.


Q: What health and safety considerations are in place in residences?

A: Residences will continue to work with Public Health and other authorities to ensure the buildings are safe for students. For the September - December term, double rooms will be converted to single rooms. In addition, high touchpoint cleaning will continue and extra sanitizer stations added throughout the building.


Q. If I pay a residence deposit and my program shifts to remote delivery, will I be able to receive a refund?

Yes. If you had paid a deposit, and notify the residence office by July 6 that you will not be staying in residence, we will refund your student account.


Q: Will residence still be assigning roommates? How many will be in a room? Will I be charged more if I’m forced to live alone in a double room?

A: Residence office will be assigning rooms on a single occupancy basis in apartment style residences for the September-December semester. Although there will be up to 4 people in an apartment, each student will have their own bedroom, and will only pay the single room rate.


Q: Laurentian is moving to alternate delivery for the rest of the term, do I have to leave my residence?

A: No. Our residences remain open. Students living in residence should be implementing preventative measures as outlined by Public Health. Email: should you need any help. 



March 24, 2020

Laurentian University will be closing facilities to all but those that are deemed required for current University operations.

The Laurentian University Residence will remain available to those who consider it home, however, there will be limited in-person support. 


  •  Mail / packages will be limited in their delivery
  • Residence exterior doors will be locked at all times
    • Your student card will still work to access the building
  • Food services on campus will not be available, however we will work with you to ensure that you have access to food and supplies

Support within the Greater City of Sudbury will still be maintained. Grocery stores, pharmacies and other essential services will be open, please visit the specific store websites for details and hours of operation.

Security on campus will still be available and can be reached at 705-673-6562. 

If you have questions, or need additional support, we will endeavour to assist you by email - please contact us at

Students who cannot travel home

We understand that in some cases, leaving residence may be challenging for some students. For instance, this would be the case where governmental travel restrictions apply or if the student's term includes a placement locally, for example. If you are unable to leave residence due to serious personal circumstances, please complete the following form

The Residence Office has issued an information advisory to all students in residence on March 17, 2020.


March 12, 2020

With Laurentian University moving to remote course delivery, we wanted to let you know that our residences remain open. As always, our residence life team is committed to your wellbeing, and are here to support you. 

We are working closely with our health partners at Public Health Sudbury and Districts and encourage you to review the health advice on COVID-19.

Our offices are continuing with normal hours and we have implemented additional cleaning measures to disinfect high traffic areas. We encourage you to follow the FAQs regarding COVID-19 as this will be updated on a regular basis.  

Should you have any specific questions or concerns regarding Residence, please reach out to a staff member, or email us at

For information relating to symptoms, spread, how to protect yourself and your family, self-monitoring, self-isolation or other information relating to COVID-19, please refer directly to the information provided by Public Health Sudbury & Districts. The City of Greater Sudbury also has a webpage on various services in relation to COVID-19. Please see other Laurentian University information relating to COVID-19 safety and the status of various campus services.


This document will be updated as the situation evolves. Last updated: November 6, 2020


How can I return items to the Library?

Follow these instructions to return books borrowed from the J.N. Desmarais and Architecture Libraries, including books received through RACER.

Fines for overdue materials resumed September 12, 2020. You were not charged fines between March 11 to September 11, 2020.


Which libraries on campus are open to the public?

  • J.N. Desmarais Library: closed
  • Architecture Library: closed
  • J.W. Tate Library: hours of operation
  • University of Sudbury: closed
  • Curriculum Resource Center: closed
  • Music Resource Center: hours of operation


How can I get research help?

Research help is available!


How can I access library digital resources when working off-campus?

Start at the library homepage. All of the links from the catalogue search, databases, and research guides lead you through our proxy server, which proves to publishers that you're a Laurentian University community member.

Similarly, the Scholarly Articles search from the library homepage leads to a special Google Scholar search that adds a "Get full text" links beside any article to which we have access.


How does HathiTrust enable online access to books in our print collection?

As a member of HathiTrust, Laurentian offers temporary online access to over 120,000 in-copyright books from our collection.


How to find ebooks available through HathiTrust

  • In the catalogue, click the title of a book to show the full record. If the book is available through HathiTrust, a link appears under Available copies.
  • Follow the link to HathiTrust and then click Check out.
  • You can also search HathiTrust directly for ebooks.


Please note:

  • If a book is temporarily available through HathiTrust, you cannot request it for curbside pickup. If you do request a book available through HathiTrust, don’t worry, we’ll let you know!
  • The check out period is one hour but automatically renews if you remain active, unless someone else is trying to access it.
  • You cannot download a book.
  • The number of copies in our print collection matches the number of copies available online. If Laurentian owns 1 print copy, only 1 user can access the book at a time.


Can I request a scan of a book chapter or journal article?

Yes, use this request form and we will email you a PDF. If you need a different file format, let us know in the note section of the form.


How can I renew an item?

Log into your library account using your Laurentian ID, select the items to renew, and click Renew items. If you can’t renew an item, email the Library that loaned you the item:

  • Desmarais Library
  • Architecture Library
  • J. W. Tate Library
  • University of Sudbury Library


Can I access print course reserves?

Faculty can ask us to scan articles or book chapters from print items that they can then add to D2L.


Can I still order an article through interlibrary loan (RACER)?

Yes. Complete your order through RACER and the article will be emailed to you. There can be a significant delay and we might not be able to fulfill some requests.


Can I order books via RACER?

No. Most libraries in Ontario and beyond are not yet lending print items to other campuses. You are able to request a copy of a book chapter.


Can I still access materials in archival fonds?

The Archives reading room is closed to the public but we are accessible by email or by phone at 705-675-1151 ext.3306. We are available to help, answer your questions and for consultations. Visit the homepage of the Archives for more information.

This will be updated as the situation evolves. Last updated: September 15, 2020.


Q: I am a new student and don’t know how to register for services.

A: Please go to the Accessibility Services website for information on how to register for services.


Q: I am a returning student and I have previously written my tests and exams in the Accessibility Services Testing Centre. Will it be the same process this year?

A: No. Face-to-face tests, midterms, exams or evaluations will be very limited during the Fall 2020 semester, and/or before the beginning of Phase 3 of returning to campus operations.


Q: Do I need to register with Accessibility Services even if there are no face-to-face exams?

A: Yes.  Students requiring evaluation accommodations must register with their respective Accessibility Advisor. Please send an email to, or phone the front desk at 705-675-1151, ext. 3324 to book a phone call or virtual appointment as early as possible to ensure accommodations can be arranged in a timely manner.


Q: Do I still need to book my tests and exams through the Accessibility Services online booking portal?

A: Yes, all students requiring testing (evaluation) accommodations, please book all quizzes, tests, midterms and exams through the online booking portal; all bookings should be made at least 7 days in advance. The Accessibility Services office needs to be aware of all upcoming evaluations to ensure that each student’s accommodations are in place for each evaluation.


Q: If there are no face-to-face evaluations, where will I be writing them?

A: Depending on the type of evaluation (timed D2L evaluation, take-home exam, assignment, etc.), students are responsible for selecting an environment in which they will not be disrupted, in their home, or an alternative suitable space. If students reside with other people, they are encouraged to inform their cohabitants prior to the evaluation to avoid being disturbed, and select a comfortable space for the duration of the evaluation. Students distracted by background noise (ex: construction, dogs barking, etc.), are encouraged to use earplugs or noise-cancelling headphones.


Q: Am I permitted food and/or drink during my timed evaluation?

A: Yes, students are asked to have food and/or drink ready at their desk prior to the start of the evaluation.  Students will not be permitted to get up to go get food or drink once they have started writing. Also note that breaks for food or drink will be included in the evaluation time and the timer will not stop.


Q: How will I get my extra time accommodations for tests, exams or other timed evaluations?

A: Course instructors will be responsible for adding extra time to timed D2L evaluations, whether it is a synchronous proctored evaluation, or an evaluation that needs to be uploaded to the D2L dropbox. The Accessibility Services Exam Coordinator will communicate with course instructors one week prior to the evaluation date to ensure that the extra time has been added.


Q: If my Instructor is giving us 24 hours or more to complete an evaluation, do I still get my extra time accommodation?

A: Instructors are being encouraged to implement  Universal Design Learning principles. Students given a larger window of time (ex. one week) to complete an assignment that will normally require a set number of hours (e.g. 3 hrs) are to complete it on their own time and submit it by a deadline set by the instructor. Students who normally require extra time should budget extra time in the set window if time to devote to this activity and do not necessarily need a larger window of time. Students who believe they would still require this accommodation are asked to contact their Accessibility Advisor for assistance prior to the evaluation date.


Q: What do I do if my instructor has opted to proctor my exam through Zoom and is not able to supervise me during my extra time accommodation?

A: Please contact the Exam Coordinator by email: at least 7 days in advance.  Each request will be considered case by case.


Q: If my Instructor will be supervising me, do I still need to book my evaluation on Accessibility Services’ online portal?


  • If the student does not require evaluation accommodations for a particular course, they do not need to book it in Accessibility Services’ online portal. 
  • If the student requires evaluation accommodations, then the evaluation booking through the portal is required. Accessibility Services need to be aware of every evaluation for which students require accommodations.


Q: What will happen if there is a technical issue with the internet and I get disconnected from the synchronous evaluation?

A: Every student needs to ensure that they have a strong internet connection prior to any remote evaluation. If students are being proctored by Accessibility Services when the connection is disrupted, they are asked to please phone the Accessibility Services’ Exam Coordinator immediately at 705-675-1151, ext. 3309 so that the course instructor may be informed. Each incident will be handled case by case.


Q: Am I allowed to use the washroom during my synchronous proctored evaluation?

A: Yes. Students must inform the proctor prior to leaving their seat when a washroom break is needed.  The start and return time of the break will be noted, however the timer on the evaluation will not be stopped.


Q: I require a scribe for my evaluations. How will this be handled?

A: A scribe will be assigned to students by the Accessibility Services Exam Coordinator. 


Q: I need assistive technology for all evaluations. How will this work?

A: Students are encouraged to communicate with their Accessibility Advisor for all needs requiring assistive technology or special software. The Accessibility Advisors will work with Accessibility Services' Exam Coordinator to facilitate this accommodation on a case by case basis.

The Accessibility Services team is available to support you with any accessibility concerns as students transition to remotely delivered and/or online classes and evaluations. Please email for assistance. 


Stay positive, stay healthy.

We are continuing to monitor the situation and will update accordingly. Last updated: 9:30 AM, April 1, 2020.


Top Ten things to keep you safe and current (PDF)


Q: What decisions have been made regarding delivery of courses for the rest of the term?

A: Courses for 2019FW and 2020W will continue to be offered in an alternative delivery mode (online, D2L, Zoom or other) for the remainder of the current academic year. Instructors are to advise their Dean and students of the approach that will be taken to continue courses in this new format by March 25, 2020.

Instructors may modify the format of remaining tests or assignments (found in the course outline/syllabus) for all 2019FW and Winter 2020 courses. In doing so, every effort will be made to avoid negatively impacting students. Instructors will contact students and advise them of the approach for each course by March 25, 2020.

Q: What decisions have been made for exams?

A: All face-to-face final examinations (whether for on-campus courses or for Laurentian Online courses) for the 2019FW and 2020W terms that were scheduled to be held in the Ben Avery Gym, in a classroom setting, or at a Laurentian Online examination center will not be held in those settings. An alternative evaluation method of assessment (for example, a take-home exam, an essay, etc.) will be communicated directly to students by the individual course instructors, respecting the original examination period as set out by the Registrar’s Office. So, for example, if a final exam was scheduled for course ABC in the Ben Avery Gym on April 15th, the alternative evaluation method, if any, will be due on April 15th. The specific alternative evaluation method will be communicated to students by March 25, 2020.


Q: What is the status for students on placement, co-op, internship?

A: For the moment, students are to remain in their clinical or education placements, as well as in their co-op or internship settings. Students continue to be asked to respect the guidelines of their placement site in terms of social distancing, precautionary measures, or the like. Many of these placements are required because of the accreditation requirements of specific programs or disciplines. Students are asked to communicate any concerns with their placement coordinator. Departments or Schools will determine if alternative methods can be applied, while still respecting accreditation guidelines. Alternative methods, if approved, will be communicated to the students in those settings. It should be emphasized to all that the situation for this type of courses is evolving quickly, and we will message students as soon as possible, should changes occur.

Q: What about evaluation methods based on labs, thesis, etc.?

A: For the completion of labs, capstones, studios, performances, theses and other learning methods of the sort, instructors are to determine whether the existing approach to evaluation continues (e.g., oral defence), so long as it follows Public Health guidelines, or if alternative methods will need to be used. Instructors will communicate these alternative methods to students directly before March 25, 2020.


Q : Will the campus be shut down and employees sent home?

A : The Laurentian campus remains open. In order to reduce population density and the spread of COVID-19, alternate work arrangements, upon directive and approval from supervisors, continue to be encouraged. This may include, where possible, working remotely, staff rotations, modified hours, etc. As we attempt to reduce density and the spread of COVID-19, we will continue offering services that support our students and ensure our long-term success.


Message to Staff & Faculty

While working, we encourage you to follow good hygiene practices and continue to self-monitor for symptoms as per the advice from Public Health Sudbury & Districts.  As a preventative measure, cleaning practices across campus will be enhanced. 

Should you have any concerns about your work, please discuss these with your supervisor.

We continue to align our recommendations with and follow guidelines from the health authorities as well as Public Health Sudbury & Districts.

In light of the class cancellations and the shift to remote classes, the Information Technology department will be adapting its technical support options to best reflect the current situation and challenges. Please consult the list of changes and read our FAQ below.


We are continuing to monitor the situation and will update accordingly. Last updated: 11:30 AM, March 16, 2020.


Technical support

Technical issues preventing you from performing your work or ability to teach and do research will continue to be prioritized as usual with the exception of work that requires physical access to a hardware device. Work that needs to be performed physically will be deferred.

Should you need technical assistance we kindly ask that you email your request at or use the live chat feature on our website at

Please reserve calling in to the Service Desk for emergencies only.


Support hours

The Information Technology department has aligned its support hours to match the University hours (8:30 am to 4:00 pm).


I need to participate in a virtual meeting using Zoom, where can I find more information about it? 

To join a Zoom session, follow these instructions.

To create and manage Zoom sessions, please view the following video.

If you have additional questions about Zoom or about virtual meetings, please send an email to


I have a computer or peripheral already at the Service Desk, or I need to drop off some hardware for repairs, can I still go get it / drop it off?



I need to purchase a new computer to work remotely

There has been a serious disruption in the supply chain of new components and we are unable to fulfill requests for new purchases in a timely fashion until the markets react and apply corrective measures. All procurement of new computers will either be paused or significantly delayed until further notice. 


If I have to work off campus, what are the IT services that allow me to work remotely?

Our G Suite for Education, student portals, WebAdvisor, Zoom and D2L will continue to work when working remote. You will require the use of a Virtual Private Network (VPN) software in order to connect to business applications (U/T Drive, UIWeb, Business Objects, Synoptix, Fusion) at the University.

The VPN is available from the following website

If you need to access software that is installed on my computer at work please send an email to to discuss possible solutions.


How can I check my voicemails if I’m off campus?

You can call the general University number (705-675-1151) and then use extension 4825. At the prompt, enter your own telephone extension followed by pound and enter your voicemail passcode.